USA Support

Help Desk & Service Center

For product return or service, it is not necessary to call. Please follow the following process:

  1. Create a Help Desk ticket at store.nuprimeaudio.com/helpdesk. A Help Desk Ticket will ensure that your support request is being monitored and we have a complete history of your problems.
  2. Include a sheet of paper with the Help Desk Ticket ID inside the shipping box. Do not write on the product packaging box. You might be charged a restocking fee for refund if the packaging material or product has blemishes.
  3. Send the item to USA Service Center after receiving acknowledgement from the Help Desk. (Please make sure you get a confirmation from Help Desk BEFORE you ship so the support team is expecting the RMA)

USA Support Office Hours

Contact USA & Canada distributor, Aamir Vahidy, at 1-416-821-4723 if you need to talk to sales or support by phone.

If your product is non-functional or is defective, please create a Help Desk ticket to provide the problem description and product serial number. A Help Desk ticket can be reviewed by sales, support, and engineering staff to provide you with better service.

USA sales related email (also for dealer or resellers inquiries):
sales@summithifi.com or sales@nuprimeaudio.com

Support related email:
sales@summithifi.com or support@nuprimeaudio.com

Service Center

Rafael Lopez
262 East 37 Street
Hialeah FL 33013
USA
Tel: +1 (305) 218-5381
Email: helplopez6129@gmail.com

* Do not ship to the service center without a Help Desk Ticket number.

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International Support

Customers outside of USA should contact the country’s distributor for service. If unable to do so, please send email to support@nuprimeaudio.com if you have questions or create a Help Desk ticket at store.nuprimeaudio.com/helpdesk.

For Product and Technical enquiries – including Pre-sales recommendations, kindly email to: support@nuprimeaudio.com.

For product return or service – including repairs and spare parts availability, please follow the following process:

  1. Create a Help Desk Ticket at store.nuprimeaudio.com/helpdesk. to provide the problem description and product serial number. A Help Desk Ticket can be reviewed by support, engineering and sales staff to provide you with better service. It will ensure that your support request is being monitored and we have a complete history of your problem.
  2. Include a sheet of paper with the Help Desk Ticket ID inside the shipping box. Do not write on the product packaging box. You might be charged a restocking fee for refund if the packaging material or product has blemishes.
  3. Send the item after receiving acknowledgment instructions from the Help Desk. (Please make sure you get a confirmation from Help Desk BEFORE you ship so the support team is expecting the RMA)
Taiwan Service Center

No.33 Chiu Kan Kou Road
Ray Fong Town
Taipei 22449 Taiwan
Contact: David Lin / Kimi Wu
Phone: +886 2-24574315
USA Support

Rafael Lopez
262 East 37 Street
Hialeah FL 33013
USA
Tel: +1 (305) 218-5381
Email: helplopez6129@gmail.com
  1. Register an account at store.nuprimeaudio.com
  2. Visit Membership Subscription section. Subscribe to NuPrime membership (and all others that you care to receive marketing info).
  3. After you have subscribed to a brand, your User Profile will include a field for product registration. Select Update Profile under Membership and go to the bottom of the form. Enter the model# and purchase date in the NuPrime Product Registration field.
  4. Keep a copy of your original purchased receipt. If you bought your product from another user without a receipt, you should ask for any purchase info, and register for the product as soon as possible. If there is no other purchase or registration info, we will rely on the item's manufacturing date (which could be many months before it was purchased).
  5. You might want to purchase additional warranty coverage (especially if you have purchased a used product without original sales receipt) from Extended Warranty section on store.nuprimeaudio.com.