USA Contact and Support
International Support
Warranty Registration
USA Contact and Support

USA Support

Help Desk & Service Center

For product return or service, it is not necessary to call. Please follow the following process:

  1. Create a Help Desk ticket at helpdesk.nuoem.com. A help desk ticket will ensure that your support request is being monitored and we have a complete history of your problems.
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a re-stocking fee for return if the packaging material or product has blemishes.
  3. Send the item to USA Support Office after receiving acknowledgment from the Help Desk.

USA Support Office Hours

Monday - Thursday 12pm-8pm
Friday and Sunday (On Call for urgent request)
Tel: +1-669-9002424
Brand Uprise Inc.
1829 Houret Ct
Milpitas CA 95035

USA sales related email (also for resellers):
sales@branduprise.com

Support related email:
support@nuprimeaudio.com

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International Support

International Support

Customers outside of USA should contact the country's distributor for service. If unable to do so, please send email to support@nuprimeaudio.com if you have questions. Please do not depend on email for support, create a Help Desk ticket!

For product return or service, please follow the following process:

  1. Create a Help Desk ticket at helpdesk.nuoem.com
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box.
  3. Send the item after receiving acknowledgment instructions from the Help Desk.
Taiwan Service Center

No.33 Chiu Kan Kou Road
Ray Fong Town
Taipei 224
Taiwan
Contact: Terry Lin
Phone: +886 2-24574315

USA Service Center
(USA customers should contact Brand Uprise)

TDSS C/O Robert Smith
502 K Street
La Porte, IN 46350
USA
Phone: +1-219-809-2420
Email: go2tdss@gmail.com
Warranty Registration
  1. Register an account at www.nuoem.com
  2. Visit Membership Subscription section. Subscribe to NuPrime membership (and all others that you care to receive marketing info).
  3. After you have subscribed to a brand, your User Profile will include a field for product registration. Select Update Profile under Membership and go to the bottom of the form. Enter the model# and purchase date in the NuPrime Product Registration field.
  4. Keep a copy of your original purchased receipt. If you bought your product from another user without a receipt, you should ask for any purchase info, and register for the product as soon as possible. If there is no other purchase or registration info, we will rely on the item's manufacturing date (which could be many months before it was purchased).
  5. You might want to purchase additional warranty coverage (especially if you have purchased a used product without original sales receipt) from Extended Warranty section on nuoem.com.