Help Desk & Service Center
For product return or service, it is not necessary to call. Please follow the following process:
- Create a Help Desk ticket at helpdesk.nuoem.com. A help desk ticket will ensure that your support request is being monitored and we have a complete history of your problems.
- Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a re-stocking fee for return if the packaging material or product has blemishes.
- Send the item to USA Support Office after receiving acknowledgment from the Help Desk.
USA Support Office Hours
Contact USA & Canada distributor, Aamir Vahidy, at 1-416-821-4723if you need to talk to sales or support by phone.
If your product is non-functional or is defective, please create a Help Desk ticket to provide the problem description and product serial number. A Help Desk ticket can be reviewed by sales, support, and engineering staff to provide you with better service.
USA sales related email (also for dealer or resellers inquiries):
firstname.lastname@example.org or email@example.com
Support related email:
firstname.lastname@example.org or email@example.com
TDSS C/O Cody Wyly
1440 State Hwy 248, Ste Q-189 Street
Branson, MO 65616
* Do not ship to the service center without a Help Desk Ticket number.
Customers outside of USA should contact the country's distributor for service. If unable to do so, please send email to firstname.lastname@example.org if you have questions. Please do not depend on email for support, create a Help Desk ticket!
For product return or service, please follow the following process:
- Create a Help Desk ticket at helpdesk.nuoem.com
- Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box.
- Send the item after receiving acknowledgment instructions from the Help Desk.
Taiwan Service Center No.33 Chiu Kan Kou Road Ray Fong Town Taipei 224 Taiwan Contact: Terry Lin Phone: +886 2-24574315
USA Service Center TDSS C/O Robert Smith 502 K Street La Porte, IN 46350 USA Phone: +1-219-809-2420 Email: email@example.com
- Register an account at www.nuoem.com
- Visit Membership Subscription section. Subscribe to NuPrime membership (and all others that you care to receive marketing info).
- After you have subscribed to a brand, your User Profile will include a field for product registration. Select Update Profile under Membership and go to the bottom of the form. Enter the model# and purchase date in the NuPrime Product Registration field.
- Keep a copy of your original purchased receipt. If you bought your product from another user without a receipt, you should ask for any purchase info, and register for the product as soon as possible. If there is no other purchase or registration info, we will rely on the item's manufacturing date (which could be many months before it was purchased).
- You might want to purchase additional warranty coverage (especially if you have purchased a used product without original sales receipt) from Extended Warranty section on nuoem.com.